We can update orders that haven't been sent to our warehouse for dispatch. Please contact our customer service team immediately on 0800 968 913 or email us.

Global Shop Direct accepts MasterCard and Visa for phone and web orders. You can also pay by PayPal online.

Please allow up to 28 days for your order to arrive. You should also check with your local post office as delivery may have been attempted and the product returned to the post office if no one was home. If it has not arrived after this time please contact our customer service team by calling 0800 968 913.

Please contact our customer service team on 0800 968 913.

Please contact our customer service team on 0800 968 913.

Purchase any product from Global Shop Direct and try it in the comfort of your own home for 30 days. If for whatever reason you're not completely satisfied within that 30 day period you can return it and receive a refund of any payments made (excluding postage and handling) and we will cease any further billing. Please check the date on your invoice to ensure that you are within this period. Unfortunately we cannot accept returns outside this period. To return your product, please contact our Customer Service team on 0800 968 913 to obtain a Return Authorisation Number. You'll be given an address for you to mail your goods to. Goods must be returned in its original packaging and in good condition. Goods that do not meet this criteria may not be eligible for a refund. After you've returned your product please allow up to 28 days for your refund to be issued. If the item did not comply with our return policy you'll be contacted. If you have any further questions please contact our Customer Service team on 0800 968 913.

At this time we only deliver within New Zealand.

You can order from outside New Zealand but all goods must be delivered to an NZ delivery address.

We can update orders that haven't been sent to our warehouse for dispatch. Please contact our customer service team immediately on 0800 968 913 or email us.

Please contact our customer service team on 0800 968 913.

We can update or cancel orders that haven't been sent to our warehouse for dispatch. Please contact our customer service team immediately on 0800 968 913 or email us.

Purchase any product from Global Shop Direct and try it in the comfort of your own home for 30 days. If for whatever reason you're not completely satisfied within that 30 day period you can return it and receive a refund of any payments made (excluding postage and handling) and we will cease any further billing. Please check the date on your invoice to ensure that you are within this period. Unfortunately we cannot accept returns outside this period. To return your product, please contact our Customer Service team on 0800 968 913 to obtain a Return Authorisation Number. You'll be given an address for you to mail your goods to. Goods must be returned in its original packaging and in good condition. Goods that do not meet this criteria may not be eligible for a refund. After you've returned your product please allow up to 28 days for your refund to be issued. If the item did not comply with our return policy you'll be contacted. If you have any further questions please contact our Customer Service team on 0800 968 913.

Details of your payment plan are listed on the tax invoice. We're working on making this information available to you online but at the moment we ask you contact our customer service team on 0800 968 913 or email us.

Please contact our customer service team on 0800 968 913. For security reasons, please don't email us your payment details.

We understand sometimes juggling money can be difficult and wherever possible we try to assist our customers. Please contact our customer service team on 0800 968 913 or email us  to arrange an alternate payment plan.

Call us on 0800 968 913 with your new payment details at hand.

You may be sent a debt collection letter if we can't process a payment on your credit card and we're unable to contact you after repeated attempts. To rectify the situation you can call the number on the letter or call our customer service team on 0800 968 913.

Please consult the product manual supplied with your order. Manuals are also available on our web site on the Product instruction manuals page. Additional Questions and Answers not included in the manual are also available online on the Product FAQ page. You can also call our customer service team on 0800 968 913 if you are unable to find the information online.

You can request a replacement by calling our customer service team on 0800 968 913.

To help us to identify issues and maintain quality control please contact our customer service team on 0800 968 913.

Please contact our customer service team on 0800 968 913.

After you've returned your product please allow up to 28 days for a refund to be issued. If the item did not comply with our return policy you'll be contacted. For any questions please contact our customer service team on 0800 968 913.

All of our products come with a 30-day satisfaction guarantee. If you are not satisfied with your purchase for any reason, just contact our customer team on 0800 968 913 to organise your return and send us back your product in the same condition that you received it. We will then process your refund, excluding P&H.

If you're happy to receive news on special promotions from Global Shop Direct but not our promotional partners then please contact our customer service team on 0800 968 913 or email us.

Yes, just make sure you mention it to the sales agent before you give your credit card number.

Postage and handling (P&H) charges cover the cost of dispatching your order and delivering it to you. P&H is calculated on a per-item basis, so if you order two items, you will be charged two P&H charges.

Ideally yes, however if you are not home, the delivery person will find a safe place to leave the item if possible, otherwise they will leave a card with instructions on how to pick up the delivery from your post office outlet. You can also specify a different delivery address, such as a neighbour, or your work address.

At this time we are unable to accept payment via cheque or money order for phone and web orders.

Please allow up to 28 days for your refund to appear on your bank statement, but we will always do our utmost to get your refund to you sooner.

We are unable to refund the original postage and handling charges due to costs incurred to pick, pack and post your original order to you.

For some products we allow you to pay only the postage and handling upfront with the payment delayed for 30 days. The trial period starts from the day you receive the product. There is no need to advise us that you have received the product, as we estimate the delivery time based on your delivery location. You have 30 days to trial your product. If you decide not to keep the product, please contact us to arrange to return the item within the 30 days and you will not incur any further charges.

Your trial period starts from the day you receive the product. There is no need to advise us of your delivery as we estimate the delivery time based on your delivery location.

Only your contact details are supplied to our promotional partners. We never disclose credit card or bank account details. Customer information is supplied on a single-use basis only. If you wish to be removed from the mailing list, Global Shop Direct and promotional partners will delete your details and you will not be contacted again. Depending upon the timing of your request, your details may have already have been included for a mail-out in progress. In this situation we are unable to stop the letter and we apologise for any inconvenience this may cause.

PayPal does not allow instalments. If you'd like to pay on an instalment plan please select the regular "Checkout Now"" option to use your credit card."